Customer Services

Our opening hours

  • Monday to Thursday - 8:30am to 5:00pm
  • Friday - 8:30am to 4:30pm
  • Saturday and Sunday - closed

Our Customer Services team look forward to helping you.

Let us help direct you to the right team

For all consumer queries, please contact us at

If you are a business or healthcare professional, please see the information below regarding how to place your order. 

For JOBST product orders and queries:

  • Email:
  • If this is a NEW product order, please email the order details and include the product name, ordering information and your full address
  • For JOBST Elvarex or JOBST Confidence custom-fit orders, please also include one of the following: a measurement form, previous order number or schema number
  • Telephone: 0345 122 3600
  • JOBST website:

For Actimove, Cutimed, Leukoplast and all other product orders and queries:

Terms and conditions of sale

To view a copy of our Terms and Conditions of Sale, please click here.

BSN medical Limited legal name change and digital transformation - ACTION REQUIRED. Read more here.

We look forward to hearing from you.

Where to find us

Full postal address

Essity T/A BSN medical Limited
PO Box 258
Hull HU10 6WT
Tel: 01482 670100

Our office location address is:

BSN medical Limited
Block C
Willerby Hill Business Park
HU10 6FE

Our brands

Essity’s brands are world-class performers and driven by innovation. Incorporating the latest technologies and materials helps drive continuous improvement of all products, making them always user-oriented, providing new therapy solutions and nurturing the trust customers place in the brands.


Learn more here.